Why I use Yahoo Mail plus for my business

I have recently discovered yet another reason to use Yahoo Mail as your main business e-mail client. Just the other day I was searching through old e-mails looking for some information and I discovered that my old e-mails were no longer on the Yahoo servers. I know this happens from time to time and can happen to anyone.

As soon as I found this out I got nervous and immediately looked for help from Yahoo. I guess I have gotten lazy over the last few years and just leave valuable information such as passwords and usernames and other things right on the servers. I have since been more careful to save important information to my own computer.

I immediately started an online chat with a Yahoo customer service representative. After about 10 minutes they told me there was already an open ticket dealing with this issue and that the e-mail should not be lost and that they were having server trouble. So I just left it alone and was prepared to keep looking to see if I could figure out what was going on.

Low and behold about an hour had passed and I decided to try searching again and all of my old e-mails were right there. Now I’m not saying Yahoo is the only company that will do this but from what I’ve heard it’s almost impossible to get any help out of Google’s Gmail. Also, depending on the hosting company, I have heard plenty of horror stories about hosted email.

In order to get customer service help you do need to be a member of Yahoo Mail plus which costs around $20 per year. In my opinion that is a very small price to pay especially when I decided I was going to use Yahoo as my main business e-mail client. All-in-all for the help I received from Yahoo, I’m very glad I chose to go with them. That $20 a year is a bargain in my opinion.

Like I have written about previously, I feel that Yahoo Mail is the most reliable email client on the internet. This incident proves my theory even more.

See below for the exact chat I had with Yahoo. I only left out my personal login information.

Ailyn: Hi! Welcome to our Yahoo! Mail Live Chat service. I’m glad you’ve joined us.
Matt Kline: Thanks.
Ailyn: Thank you for providing us the details of your issue.
Ailyn: As you’ve mentioned, the body of your old messages disappeared. Is this correct?
Matt Kline: Yes.
Ailyn: I understand the importance of addressing your concern. Thank you for bringing this matter to our attention. I’m sorry to hear that you are having this issue. Matt.
Matt Kline: Thanks.
Ailyn: Just to verify, is ************** the Yahoo! ID that you’re having this concern?
Matt Kline: Yes.
Ailyn: May I have permission to access your account so I can check the issue from our end?
Matt Kline: Yes please.
Ailyn: Before proceeding, I’d like to verify your account information so I can confirm your account ownership. We take this precaution to ensure the security of your account.
Matt Kline: Ok.
Ailyn: When is your birth date (mm/dd/yy)?
Matt Kline: **/**/**
Ailyn: What is your answer to the secret question “Where did you spend your honeymoon? ”
Matt Kline: *************
Ailyn: What is your answer to the secret question “What was your first pet’s name? ”
Matt Kline: ************
Ailyn: Thank you for the information.  If you’re currently logged into your Yahoo! Mail account, please “Sign Out.”
Ailyn: Also, please make sure not to close this chat window.
Ailyn: Please let me know when you’re out.
Matt Kline: I’m out now.
Ailyn: All right. I will now access your account to check the issue you are having. Please hold for 1-3 minutes while I look further into this for you.
Matt Kline: Ok.
Ailyn: I’ll be back as soon as I can.
Ailyn: Can you tell me where I could find the old mails you are referring, Matt?
Matt Kline: I tried going back in my history and using the search feature.
Ailyn: Can you tell me a specific date that I could use?
Matt Kline: Try 1-13-10.
Ailyn: Thank you, Matt.
Matt Kline: The last email I can open and see is from 1-14-10. Before that they are all gone.
Ailyn: I see. I apologize for the inconvenience this has caused you.
Matt Kline: What happened?
Ailyn: I’m still checking it Matt. I’ll keep you updated.
Matt Kline: Thanks.
Ailyn: You’re welcome, Matt.
Ailyn: Thank you for patiently waiting. I’m done accessing your Yahoo! Mail account and I’m out of it.
Ailyn: Matt, I understand your messages are not displaying correctly. I apologize for any inconvenience this has caused you.
Ailyn:
Ailyn: Upon checking our latest update regarding this matter, please be assured that our Engineering team is already investigating this issue and working on a possible fix for this. The ticket number for this issue is 3348021.
Matt Kline: What does that mean to me?
Matt Kline: Do I just wait and see?
Ailyn: Hi, I’ll be right with you.
Ailyn: Currently, we could not provide a definite timeframe on when this issue be resolve.  However, you can always chat back to us anytime to check the status of this issue. You can use this ( 3348021) as the ticket number.
Ailyn: Once this issue has been resolved you, automatically your Yahoo! Mail account will be updated and refresh.
Ailyn: You can also check our Yahoo! Mail  Blog for updates and new feature  here: We post releases and updates  regarding Known Issues through this  path.
Ailyn: http://www.ymailblog.com/
Matt Kline: Is there any hope of recovering the emails? I lost a lot of information.
Ailyn: Yes, Matt. This is only a temporary issue and our Engineering are working on this and we hope to have it resolved at soonest possible time.
Matt Kline: Thank You. I will check the blog.
Ailyn: We would appreciate your patience and understanding while we are working on this problem.
Ailyn: You are most welcome, Matt.
Ailyn: Once again we deeply apologize for the inconvenience this has caused you.
Matt Kline: Thanks, End chat.
Ailyn: In the meantime, would there be anything else I can be more of assistance?
Matt Kline: No.
Ailyn: Thank you for using Yahoo! Mail.  If you have any other questions, please feel free to come back and chat with us at any time, to end this chat click close on this chat window. It’s always good to hear from you.
Ailyn: Please be in touch any time. We’re always here! We’ll be glad to assist you. Thanks a lot for chatting.
Ailyn: Have a great one to you and to your family.